Privacy Policy
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- Privacy Policy
1. What Information We Collect
- We may collect the following types of personal and technical information:
- Your name, email address, phone number, and company details
- Messages or attachments you submit via our contact forms
- Technical data such as your IP address, browser type, cookies, and pages visited
- Facial data (biometric information) collected via your device camera for identity verification
- GPS coordinates and location data to pinpoint user activity, where applicable
2. How and Why We Collect It
- We collect your information when you:
- Visit or browse our website
- Contact us or register an account
- Download and use our mobile app
- Grant permission for location or camera access in the app
We use this information to:
- Operate, maintain, and enhance our website and mobile app features
- Verify identity using facial recognition (with user consent)
- Track and validate location-based activities
- Respond to your enquiries and provide support
- Send service updates, notifications, or marketing content (with your permission)
- Detect suspicious activity and prevent fraud
3. Consent
By using our website and mobile app, and by providing the necessary permissions, you consent to the collection and use of your information as described in this policy.
4. Your Rights (POPIA, GDPR & CCPA Compliant)
You have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate information
- Request deletion of your data, including face or location data, where applicable
- Limit or object to the processing of your information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator (South Africa)
- To exercise these rights, please email us at info@r8code.com
5. Use of Cookies
We use cookies on our website to:
- Improve your browsing experience
- Remember your preferences
- Monitor website performance and usage patterns
- You can manage cookies through your browser settings at any time.
6. Third-Party Services & Advertising
Some third-party services or advertising tools may collect data using cookies or similar technologies.
We do not control how these third parties collect or use your data. Please review their privacy policies for more information.
7. Data Security
We apply appropriate technical and organizational measures to secure your personal and biometric data against unauthorized access, loss, or misuse. Facial recognition data and location data are stored securely and only used for the purpose it was collected.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe your child has submitted personal data to us, please contact us so we can remove it.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and the effective date will be updated accordingly. Continued use of the website or mobile app signifies your acceptance of the revised terms.
Contact Us
If you have any questions, concerns, or requests regarding your data, please reach out:
R8CODE (Pty) Ltd